40 Hrs Store Manager

About The Fragrance Shop 

Established in 1994, The Fragrance Shop is known for its passionate and innovative  nature within the fragrance industry, and we are the UK’s largest, independent fragrance  retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and  accessible for all, and we showcase over 130 luxury Fragrance brands in our stores  200+ nationwide and online! The Fragrance Shop are on the lookout for a passionate,  ambitious and experienced Store Manager to join our company! 

Role Overview 

Responsible for total store results, the Store Manager role is to take ownership of the  stores’ performance in relation to profitability, and overall customer satisfaction. With a  main focus on improving and maintaining an outstanding customer service, you will also  communicate with a motivational leadership style as you will be accountable for  coaching, educating and inspiring a team of consultants and Assistant Manager who will  run the store as your deputy. In addition, you will also maintain operational procedures  for a smooth and consistent day to day running.  

Key Responsibilities 

Lead and motivate store team to achieve store sales targets and KPI’s. 

Develop plans and local initiatives to improve the store’s performance and  contribution to the overall company results. 

Manage a team of consultants by training, coaching, delegating and empowering  them to provide excellent customer service in a welcoming environment.  

Take a lead role in resolving complex customer queries. 

Ensure the highest level of product knowledge is attained and demonstrated in  the store team. 

Communicate effectively with Area Manager and/or Head Office and cascade to  the store, acting as a link in the chain of communication. 

Ensure that all products are presented/displayed to their best advantage,  following guidelines. 

Actively promote the company and the store in the local shopping centre. Ensure that all products are correctly coded, priced and correct POS is used at all  times. 

Establish efficient operating standards to ensure that all operating costs are kept  within budget and that shrinkage is kept to a minimum.

Be accountable for implementing legislation regarding security and Health and  Safety. 

Maintain standards of discipline, rules and regulations in regards to recruitment,  training, performance reviews, grievances and disciplinary procedures. 

Ability and eagerness to learn by studying relevant training materials, and to  share expertise within the team.  

Play an integral role in ensuring the store is plentiful with stock levels, and also to  maintain commerciality in line with company procedures. 

Awareness of analysing and interpreting data, to facilitate planning and future  forecasting for sales.  

Carry out any reasonable tasks as requested by Area Manager or Regional  Director. 

All the above to be carried out in a timely, efficient and cost effective manner. Flexibility to work evenings and weekends. 

Required Experience  

Educated to GCSE level or equivalent. 

Business related qualification. 

A minimum of 2-3 years of experience in a management role. 

Working with store KPI’s and towards store targets 

Visual merchandising and commercial awareness to impact business knowledge. Flexibility to include evenings and weekends. 

Required Skills 

Customer service focused 

Adaptable with a ‘can do’ attitude 

Strong communication and interpersonal skills 

Package Details 

Competitive rate of pay 

Merchandise discount 

Exciting store incentives 

Training and development programmes 

Progression pathways 

To apply for this role please send your CV to 261.eastbourne@tfsstores.com.